RoofHyveRoofHyve Terms of Service / SaaS Agreement
Owner / Publisher
RoofHyve Inc.
Product
RoofHyve
Effective Date
June 12, 2026
Last Updated
June 29, 2026
Audience
Roofing company customers, account administrators, authorized business users, and users accessing RoofHyve under a company account
Applies To
RoofHyve websites, portals, mobile apps, subscriptions, APIs, integrations, and related SaaS services
IMPORTANT NOTICE: These Terms contain disclaimers of warranties, limitations of liability, indemnification obligations, automatic-renewal terms, and dispute-resolution provisions that may require individual arbitration and waive certain jury-trial or class-action rights. Please read these Terms carefully.
1. Agreement to Terms
These Terms of Service / SaaS Agreement (“Terms”) constitute a legally binding agreement between RoofHyve Inc. (“RoofHyve,” “Company,” “we,” “us,” or “our”) and any individual, company, entity, employee, contractor, representative, customer, or other user (“User,” “Customer,” or “you”) accessing or using the RoofHyve platform, websites, portals, applications, software, content, APIs, integrations, and related services (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read these Terms, agree to be bound by them, represent that you have authority to bind yourself and, where applicable, your company or organization, and agree to comply with all applicable laws. If you do not agree, you may not access or use the Services.
2. Eligibility and Authority
You must be at least eighteen (18) years old and legally capable of entering into binding contracts. If you access the Services on behalf of a business entity, you represent that you have authority to bind that entity and that the entity is responsible for all users associated with its account.
3. Description of Services
RoofHyve is a cloud-based software platform designed to assist roofing, solar, gutter, exterior contracting, and related businesses with operational management. Services may include lead management, CRM, estimates, proposals, electronic signatures, project management, customer portals, employee management, attendance tracking, payroll-related workflows, scheduling, communications, file storage, reporting, analytics, subscription management, mobile apps, optional AI-assisted features, and integrations with third-party providers.
RoofHyve may add, remove, modify, discontinue, or update features at any time. Some features may depend on plan level, configuration, region, third-party integrations, or administrative permissions.
4. Account Registration and Security
Users may be required to create an account and provide accurate, current information.
Individual authorized users may request deletion of their own user account through the mobile app where available; however, such a request does not delete the Customer tenant, subscription, business records, or company-controlled Customer Data.
Customer is responsible for maintaining confidentiality of credentials and restricting access to authorized personnel.
Customer is responsible for all activity occurring under its account, including activity by employees, contractors, invited customers, and sales/CSR users.
Customer must promptly notify RoofHyve of suspected unauthorized access or credential compromise.
5. Subscriptions, Plans, and Fees
Certain Services require a paid subscription. Plans may include monthly plans, annual plans, enterprise plans, add-on services, hibernation plans, read-only access plans, implementation services, training, SMS usage, and other usage-based or one-time fees. Current pricing is displayed on applicable pricing pages, order forms, proposals, checkout pages, or subscription agreements.
Unless otherwise stated in an applicable order form, fees are non-refundable, fees are exclusive of taxes, and Customer is responsible for applicable taxes. Customer authorizes RoofHyve and its payment processors to charge all fees associated with the subscription and applicable add-ons.
6. Automatic Renewal and Cancellation
Subscriptions automatically renew for successive periods equal to the then-current subscription term unless canceled before the end of the then-current term. Monthly plans renew monthly and annual plans renew annually unless stated otherwise at checkout or in an order form.
At or before purchase, RoofHyve will disclose the automatic-renewal terms, renewal frequency, recurring charge or charge range, and cancellation method, and will obtain affirmative consent where required by law. RoofHyve will provide an acknowledgement capable of being retained that includes the subscription terms, cancellation policy, and cancellation instructions.
You may cancel automatic renewal using the self-service cancellation option within your RoofHyve account or another cancellation method provided by RoofHyve. Cancellation takes effect at the end of the then-current term and stops future renewals. Where required by law, RoofHyve will provide advance renewal reminders, price-change notices, and an online cancellation mechanism that does not create unreasonable delay or obstruction. Nothing in this section waives any non-waivable cancellation or refund right under applicable law.
7. Late Payments, Suspension, and Collections
If payment is not received when due, RoofHyve may suspend access, disable features, restrict logins, convert accounts to read-only status, charge late fees where permitted, or refer balances to collections. Suspension does not waive payment obligations.
8. Account Hibernation and Read-Only Access
RoofHyve may offer hibernation or read-only subscription options. During hibernation, active functionality may be restricted, data may remain stored, export rights may be limited to legally required access rights, and reactivation fees may apply. RoofHyve may establish additional terms for hibernation services.
9. Customer Data Ownership and License
As between RoofHyve and Customer, Customer retains ownership of Customer Data. Customer Data includes customer records, employee records, proposal information, project records, files, images, messages, contracts, electronic signatures, and documents uploaded to or generated within the platform for Customer.
Customer grants RoofHyve a limited license to host, process, store, transmit, display, backup, analyze, and otherwise use Customer Data as necessary to provide, secure, support, maintain, improve, and administer the Services, comply with law, and enforce applicable agreements.
10. RoofHyve Ownership
RoofHyve retains all right, title, and interest in the Services, software, source code, object code, databases, workflows, templates, user interfaces, trademarks, trade secrets, documentation, reports, analytics methodologies, and platform improvements. No ownership rights are transferred to users except for the limited access rights expressly granted under these Terms.
11. Customer Responsibilities
Customer is responsible for information entered into the platform, including proposal accuracy, contract accuracy, customer communications, employee data, payroll-related records, insurance information, and project documents.
Customer is responsible for compliance with applicable roofing, construction, licensing, consumer-protection, employment, payroll, tax, privacy, telemarketing/SMS, and regulatory laws.
Customer is responsible for providing required notices and obtaining required consents from employees, contractors, customers, and other individuals.
Customer is responsible for configuring roles, permissions, attendance/location settings, proposal terms, cancellation windows, warranties, payment instructions, and integrations lawfully.
RoofHyve does not provide legal, accounting, payroll, tax, employment, insurance, construction, engineering, or regulatory advice.
12. Customer Portal and End-Customer Interactions
Customer may invite homeowners or other end customers to access a customer portal to view proposals, upload files/images/messages, sign proposals, reject proposals, cancel proposals where available, download documents, and communicate about projects. Customer is solely responsible for the underlying roofing services, proposal terms, cancellation rights, refunds, warranties, inspections, financing terms, insurance communications, and project performance. RoofHyve is not the roofing contractor.
13. Electronic Signatures
The Services may support electronic signatures. By using electronic signature functionality, users consent to conducting transactions electronically, receiving records electronically, using electronic signatures, and electronic storage of signed documents. Electronic signatures facilitated through the Services may have the same legal effect as handwritten signatures to the extent permitted by applicable law, including the federal E-SIGN Act and applicable state UETA laws. Users are responsible for reviewing documents before signing.
14. Third-Party Services and Integrations
The Services may integrate with or facilitate access to third-party products, services, software, platforms, websites, APIs, or providers, including Stripe, QuickBooks/Intuit, Microsoft Azure, Twilio, Google Maps, Google Analytics, Firebase/Google Cloud, email/SMS/push providers, accounting systems, CRM tools, payment processors, and AI providers. RoofHyve does not own or control third-party services and is not liable for outages, errors, price changes, data issues, security events, or compliance failures caused by third-party providers.
15. Artificial Intelligence and Automated Processing
Certain current or future features may use artificial intelligence, machine learning, predictive analytics, generative systems, automation tools, or other algorithmic technologies. AI outputs are provided solely as informational and workflow-assistance tools. Customer is solely responsible for independently reviewing and verifying all AI-generated content before reliance or use. RoofHyve is not liable for decisions, actions, omissions, losses, claims, damages, fines, penalties, or liabilities resulting from reliance on AI outputs. Additional terms are provided in the AI & Automated Processing Disclosure.
16. Acceptable Use
Customer and users must comply with the RoofHyve Acceptable Use Policy. Users may not violate laws, infringe intellectual property rights, upload malicious code, reverse engineer the platform, interfere with operations, attempt unauthorized access, distribute spam, transmit unlawful content, circumvent security measures, harvest user information, impersonate others, use automated scraping tools, or use the platform for illegal activities.
17. Confidentiality
Each party may receive non-public business, technical, financial, operational, security, product, customer, or other confidential information from the other party. The receiving party must use the disclosing party’s confidential information only for purposes of the Services, protect it with reasonable care, and not disclose it except to authorized personnel, contractors, advisors, service providers, or as required by law.
18. Data Protection
RoofHyve’s processing of personal information is described in the Privacy Policy. Where RoofHyve processes Customer Data on behalf of Customer, the Data Processing Addendum applies. Customer remains responsible for lawful collection and use of Customer Data where Customer is the business/controller.
19. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. ROOFHYVE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, SECURITY, AVAILABILITY, AND ERROR-FREE OPERATION.
RoofHyve does not warrant that the Services will meet Customer’s requirements, comply with Customer’s legal obligations, prevent all errors or unauthorized access, or be uninterrupted. RoofHyve does not guarantee roofing work, proposal accuracy, project outcomes, insurance outcomes, financing approval, customer payment, employee performance, or business results.
20. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROOFHYVE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR LOST-PROFIT DAMAGES, OR FOR LOSS OF REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, OR SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROOFHYVE’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO ROOFHYVE FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100) IF NO FEES WERE PAID.
21. Indemnification
Customer will defend, indemnify, and hold harmless RoofHyve, its affiliates, officers, directors, employees, contractors, and agents from and against claims, damages, liabilities, losses, costs, and expenses arising from Customer Data, Customer’s business operations, roofing/project services, proposals, contracts, employment or payroll practices, privacy or consent failures, use of third-party integrations, violation of law, violation of these Terms, or misuse of the Services.
22. Force Majeure
RoofHyve shall not be liable for delays or failures resulting from circumstances beyond its reasonable control, including natural disasters, fire, flood, earthquake, pandemic, labor disputes, government action, utility failures, internet outages, cyberattacks, telecommunications failures, supply chain disruptions, acts of war, or terrorism.
23. Termination and Effect of Termination
RoofHyve may suspend or terminate access for breach, non-payment, unlawful activity, security concerns, fraud, legal compliance, repeated violations, or expiration of subscription terms. Customer may terminate pursuant to applicable cancellation procedures.
Upon termination, access may cease, Services may be disabled, data may become inaccessible, retention periods may apply, additional storage fees may apply, and deletion may occur pursuant to retention policies. Customer remains responsible for outstanding fees. Provisions intended by their nature to survive termination will survive, including ownership, confidentiality, payment, indemnity, disclaimers, limitations of liability, dispute resolution, and data-protection provisions.
23A. Individual User Account Deletion Requests
Authorized users may initiate deletion of their individual user account from the mobile app through Settings / Profile > Account > Request Account Deletion, where that functionality is available to the user.
Individual user account deletion is limited to the requesting user account and related personal profile information where deletion or anonymization is reasonably possible. It does not terminate the Customer subscription, delete the Customer tenant or workspace, cancel payment obligations, remove other users, or delete Customer Data controlled by the Customer.
RoofHyve and the Customer may retain records associated with the user account, including estimates, proposals, signed documents, invoices, customer and project records, job history, employee or attendance records, security logs, audit logs, billing records, dispute records, and records required for legal, tax, accounting, compliance, security, fraud prevention, contract enforcement, or business recordkeeping purposes.
RoofHyve may require reasonable identity verification before processing a deletion request. Upon receipt of a verified request, RoofHyve may disable or revoke user access, remove the user from active access, and process deletion, anonymization, or restriction of personal account profile information as described in the Privacy Policy.
A company administrator may separately manage employee access through the Roofer Portal or administrative tools. An employee or other authorized user may not use an individual account deletion request to delete the company account, tenant workspace, subscription, or business records controlled by the Customer.
24. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. This choice of law does not deprive any consumer, employee, or individual of mandatory, non-waivable statutory protections of the jurisdiction in which they reside.
25. Informal Dispute Resolution
Before initiating arbitration or litigation, the parties agree to attempt good-faith resolution. A written notice describing the dispute must be sent to legal@roofhyve.com and 2146 Pine St, Redding, CA 96001. The parties will attempt resolution for thirty (30) days.
26. Binding Arbitration
Except where prohibited by law and subject to the carve-outs below, any dispute arising out of or relating to these Terms or the Services will be resolved through final and binding individual arbitration, not in court. Arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, or, where a party is a consumer, its Consumer Arbitration Rules, as modified by these Terms. A single neutral arbitrator will be appointed in accordance with the applicable AAA Rules.
Either party may bring an individual claim in small-claims court that has jurisdiction, and either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information. The seat and venue for arbitration will be Shasta County, California, unless the applicable AAA consumer rules or non-waivable law require a different venue. Arbitration fees will be governed by the applicable AAA Rules and fee schedules.
27. Class Action, Representative Action, and Jury Trial Waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL CLAIMS SHALL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND THE PARTIES WAIVE ANY RIGHT TO PARTICIPATE IN CLASS, COLLECTIVE, MASS, OR REPRESENTATIVE ACTIONS. Nothing in this waiver waives a representative claim that cannot be waived as a matter of law. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.
28. Export Compliance and Sanctions
Customer agrees not to use or export the Services in violation of U.S. export laws, sanctions laws, or applicable trade restrictions.
29. Assignment
Customer may not assign these Terms without RoofHyve’s prior written consent. RoofHyve may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.
30. Entire Agreement; Order of Precedence
These Terms, together with applicable Order Forms, the Privacy Policy, Acceptable Use Policy, Data Processing Addendum, Service Level Agreement, Cookie Policy, AI Disclosure, Security Addendum, and incorporated documents constitute the entire agreement between the parties regarding the Services. If there is a conflict, a signed order form or written agreement controls, followed by the DPA for data-processing matters, then these Terms, then incorporated policies.
31. Severability; No Waiver
If any provision is determined unenforceable, the remaining provisions remain in effect. Failure to enforce any provision does not constitute a waiver of future enforcement.
Contact Information
RoofHyve Inc.
Legal Mailing Address: 2146 Pine St, Redding, CA 96001
Legal Notices: legal@roofhyve.com
Security: security@roofhyve.com
Privacy Requests: privacy@roofhyve.com
Support: support@roofhyve.com
Phone: 530-605-3400